Managing Information in My Profile

Profile

To view and manage your roles and permissions, look no further than your user account profile.

Select your name in the top right menu of every portal page to open your profile.

Can't view your profile because your account is blocked? Go to My Account is Blocked for more assistance.

What is my role?

Your role in WIOA determines the privileges and permissions you have in the portal. For example, if you have the role of a State Staff Editor, you can access a program section and make edits to the narratives in a State Plan. If you have the role of Big Submitter, you have permission to submit the State Plan for federal review. You can have more than one role within WIOA. You need to request each role, which can be done here in your profile.

Select options in the sidebar for steps to manage your profile.

Profile Information

User Information

View your information in this section of your profile. Some of this information, such as name, phone number, or time zone, can be maintained within the WIOA portal.

If you need to change your email address, first update your email in Login.gov or your Department of Education account, then submit a request to the WIOA Help Desk to update your email address in the WIOA portal. For more details on email address changes, review Changing an Email Address.

If you're changing your Office/Agency, you must archive your existing account and create a new account with the new Office/Agency. Submit a request to archive your existing account via the help desk. After your account is archived, create a new account through the “Create account” feature in the WIOA portal menu. After you create your new account, request and update roles and access.

My Account is Blocked

Request reactivation if your account is blocked. Log in within 48 hours of your account getting unblocked. We encourage you to log in at least every 90 days to maintain an active account.

If your account has been blocked, you can't log in to the WIOA portal, even though you can successfully sign into Login.gov or through your Department of Education account. A WIOA portal account can be blocked for multiple reasons, but inactivity is the most common reason.

Changing Your Password

Your password to access the WIOA portal is maintained in Login.gov or through your Department of Education account access.

Archiving an Account

If you or someone you know no longer works in WIOA, the user account should be archived.

To permanently archive a user account, send a request to the Help Desk.

Archiving a user removes their account and clears the email address, access, and permissions from records. The portal will identify the user's previous account activity as Firstname Lastname (Archived Year), such as George Washington (Archived 2021), to preserve the records. If the same person wants to use the portal again, they can create a new account and request necessary access.

Roles and Requesting Additional Access

Plan Access & Roles

View your existing roles in this section of the profile.

You can also request new access to additional state plans or roles using the 'Request Access' buttons in the Plan Access & Roles area of the Profile.

Pending Requests

If you have pending requests, they will display here.

Roles

Your current roles will display in this section. If applicable, you can expand and collapse the sections to review the details of the roles you currently hold.

To request additional roles, select the 'Request Access +' button and follow the steps in the Requesting Roles and Access Job Aid.

Requests Log

Expand and collapse to view a history log of requests.